FAQ

You can see a “Log in/sign up” button in the top right corner of the page. After clicking on it, you need to enter the following information: your e-mail, create a Password, enter your Name and Phone number. If you sign up using a referral link, there will be the partner’s login in the “Partner” field. Click on the checkbox next to “I agree to the processing of my personal data”. Click on the “Sing up” button.

Try to enter a new password at least 8 symbols long and containing at least one numeral and one capital letter. No special symbols are allowed.

There may be a chance that you have not confirm your new account via email. Please follow the link given in the letter.

Please check the “SPAM” folder.

After you have signed up, you need to click on the “Undergo KYC” and to upload the required documents following the instructions.

- Passport (international or regular)
- Driver’s license
- ID card
- Resident card

We understand that you may be worried. However, we can assure you that our company is legally registered and granted with a business license. Providing your personal data, you make ensure your own safety and security. TradeGPT Broker does not have access to your personal data, as the verification process is carried out by a third party. This is an independent company dealing with personal data processing operations, which has a license given by the Federal Service for Supervision of Communications, Information Technology, and Mass Media and an international certificate.

argin fee is the cost associated with borrowing funds to trade securities on margin, essentially leveraging your investment.

Regularly review your brokerage statements, online account portal, or contact your broker's customer service to stay informed about your margin

Cryptocurrency markets can be volatile. Be aware of potential price fluctuations and ensure you have enough ETH to cover the fees.

Navigate to the deposit section on your page, obtain the necessary wallet address, and transfer the desired amount of ETH indicated .

Ensure the deposited ETH amount is sufficient to cover the margin fees. If not, your withdrawal would be pending

The margin fee is calculated as 20% of the profit generated for the investor by the company.

Investors should be aware of any penalties outlined in the agreement for late payment of margin fees. Timely payments are essential to avoid complications such as ETH price fluctuations

Yes, after the initial withdrawal, investors gain the flexibility to withdraw the margin fee. This approach allows investors to experience the profit-sharing arrangement before the fee becomes withdrawable.

To ensure financial transparency and independence, investors pay the margin fee through external exchanges. This prevents internal deductions, promoting clear financial transactions on the blockchain.

The margin fee is 20% of the profit generated for the investor by the company. It is a one-time fee for new investors and is due before the first withdrawal.

No, internal deductions or swaps are not allowed. This policy maintains financial independence for investors, ensuring the margin fee is transparently processed through external exchanges.

Processing times depend on blockchain confirmations and the company's procedures. Investors should check with the company for estimated deposit processing times. .

Investors initiate payment by transferring the required amount in cryptocurrency, such as ETH, from their external exchange account to the specified wallet address provided by the company.

After the first withdrawal, investors can withdraw the margin fee, providing them with flexibility and allowing them to experience the profit-sharing arrangement before the fee becomes withdrawable.

Ensure the crypto payment is 20% of the generated profit to cover the margin fee. If not, the company may provide guidance on addressing the remaining fee.

No, internal deductions or swaps are not allowed. This policy maintains financial independence for investors, ensuring the margin fee is transparently processed through external exchanges.

Utilizing external exchanges adds an extra layer of transparency and security. The use of blockchain technology ensures a clear and auditable trail for the margin fee payment, reducing the risk of internal manipulation.

Find your email in the top right corner of the website and click on it. The reinvestment settings can be found in the “Settings” section. Then choose “Reinvestment”.

To change your email, you need to find the account settings (click on your email in the top right corner) and to click on the pencil icon near the email address. Enter new email after which there will be a letter sent to your previous email.

In this case you should contact the support team via [email  protected] . State you full name, the reason for changing your email and attach a selfie with your ID and a sheet of paper with the today’s date written on it. You also need to give your old email.